Cookie Policy
& Privacy Policy
The Physio Studio Privacy & Cookie Policy
The following outlines the Privacy & Cookie Policy for The Physio Studio. Please read the contents so you can understand how we use the personal data we collect about you or that you have provided us with. Then only use the website if you’re happy with our policy.
This Privacy & Cookie Policy has been updated, 17/6/2025 to comply with General Data Protection Regulation (GDPR) that came into effect on 25/8/2018.
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By using our website, you agree to our use of cookies.
1. What are Cookies?
Cookies are small data files that allow a website to collect and store a range of data on your desktop computer, laptop or mobile device. They are used to improve user experience while using our website.
2. What purposes are these Cookies used for?
Cookies might be used for the following reasons:
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To provide a great experience for our visitors and customers.
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To monitor and analyse the performance, operation and effectiveness of Wix's platform.
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To ensure our platform is secure and safe to use.
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Automatically collect information about your online activity on our site such as the web pages you visit, and time spent on each page.
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To enable certain functions to happen efficiently such as navigating between pages efficiently.
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To provide analytics that we may use to improve the website
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To store your preferences
Some of these cookies are essential, while others help us to improve your experience by providing insights into how the site is being used.
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Necessary / Essential Cookies:
Necessary cookies enable core functionality such as page navigation and access to secure areas. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.
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Analytical Cookies:
Analytical cookies help website owners understand how visitors interact with websites by collecting and reporting information anonymously.
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3. What type of Cookies does this Wix site use?
In general, the cookies which are initially placed on your Wix website may be categorised as essential cookies.​ Take a look at the table below to see examples of the cookies we have on our Wix site:
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4. How long do these Cookies last?
Cookies will remain on your computer or mobile device for different periods of time as shown in the table above.
Some cookies, called ‘session cookies’, only exist when your browser is open and are automatically deleted when you close your browser or quit the app.
Other cookies are ‘persistent’, meaning they stay on your device after your browser or app is closed, and can be used later by websites or apps to recognise your computer when you return to our site or app.
5. What are ‘First party Cookies’ vs ‘3rd Party Cookies’?
Cookies placed by our own www.physiostudio.com website are called ‘first party cookies’ whilst cookies placed by other companies are called ‘third party cookies’. We never collect information that could identify you, or pass information to any third parties.
6. What are an example ‘3rd Party Cookies’ used?
We may use software tools (Google Analytics) to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
We also collect personally identifiable information (including name, email), comments, feedback, product reviews, recommendations to communicate with you. This is usually the case following use of our embedded email templates. We do not currently have a ‘log in’ page so no personal data is used this way as of 17.6.2025. We would ask you to ‘opt-in’ to this in future if this facility is added.
7. What Cookies do Google Analytics use and what are they used for?
Here are examples of the cookies google analytics may collect. We do not currently use GoogleAds or have any link to our website / data for this purpose.
Distinguish Users:
Cookies help identify unique users across different browsing sessions on a website.
Our website uses Google Analytics to generate information on traffic to our site, user behaviour and help us improve our site for users.
Track Sessions:
They track user activity within a specific visit to a website, including page views and other interactions.
Collect Analytics Data:
This data is used to generate reports on website traffic, user behaviour, and other metrics that help website owners understand how their site is being used.
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Examples of Cookies Used by Google Analytics:
_ga: The main Google Analytics cookie, used to distinguish users and typically lasts for two years.
_gid: Used to distinguish users within a session and typically lasts for 24 hours.
_gat: Used to limit the number of requests to Google's servers and typically lasts for one minute.
You can chose to opt out by visiting this site:
https://tools.google.com/dlpage/gaoptout
Or find out more here:
https://support.google.com/analytics/answer/11397207?hl=en
7. Sharing on social media platforms
If you ‘share’ www.physiostudio.com content on social networks, such as Facebook and Twitter, you may be sent cookies from these websites. We do not control the settings of these cookies, so please check the third-party websites for more information about how to manage them.
8. Third-party links
Our websites also include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
9. How to manage cookies
If you want to find out more information on cookies, including how to see what cookies have been set and how to manage and delete them please visit:
You can manage your cookie settings on our website at any time.
Alternatively, you can set your browser to block cookies, please check your browser for instructions on how to do this. The effect of disabling cookies depends on which cookies you disable but, in general, the website may not operate properly if all cookies are switched off.
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Data Privacy Policy
Who Are We?
The Physio Studio Inc Limited
The Physio Studio, Egremont, Newbold College, St Marks Road, Binfield, Berkshire, RG42 4AN
01344 861891
Effective Date: 17.6.2025
1. Introduction
At The Physio Studio Inc Limited, we are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, store, and protect your personal data and outlines your rights regarding your information.
2. What Information We Collect
We may collect the following types of personal data:
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Personal details: Name, date of birth, contact information (address, email, phone number).
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Health-related data: Medical history, diagnostic results, treatment records, prescriptions, referrals, letters or referrals from 3rd party GP’s associates, Consultants and all notes from consultations
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Payment details: Information for processing payments (if applicable).
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Communication records: Emails, appointment reminders, or feedback provided by you.
This data includes special category data under UK GDPR, specifically health information.
3. Lawful Basis for Processing
We process your data under the following lawful bases as defined by the UK GDPR:
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Article 6(1)(b): Processing is necessary for the performance of a contract with you (e.g., providing healthcare services).
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Article 6(1)(c): Processing is necessary for compliance with a legal obligation (e.g., maintaining accurate medical records).
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Article 6(1)(f): Processing is necessary for our legitimate interests (e.g., managing our business).
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Article 9(2)(h): Processing of special category data is necessary for the provision of health or social care.
4. How We Use Your Information
We use your data to:
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Schedule and manage appointments.
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Provide appropriate medical care and treatment.
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Communicate with you regarding your care, including appointment reminders.
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Process payments and issue invoices (if applicable). Please note that we do not hold any credit card information on file. All payments are transactional only at the time of taking payment. We are PCI DSS Policy Compliant via our World Pay Card Machine Contract.
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Maintain accurate medical records for continuity of care.
5. Data Storage & Security
Your data is stored securely in compliance with UK GDPR guidelines using a cloud based practice management system PPS https://privatepracticesoftware.co.uk/. We implement appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse of your information.
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Electronic records are stored in secure, encrypted systems with access controls.
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Paper records (if used) are kept in locked, access-controlled locations.
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Data retention: Records are retained for a minimum of 8 years after the last treatment (or longer if required by law) and securely deleted when no longer needed. We do keep clinical records for your visits to us on our database PPS for longer as we feel this adds important information about previous potentially relevant medical issues if you have visited us for different issues in the past. Please let reception know if you prefer your older records (more than 8 years) to be deleted. Paediatric notes are kept for a minimum of 25 years.
We have procedures in place for data breaches, including notification to the ICO within 72 hours when required.
6. Sharing of Information
We do not share your data with third parties without your explicit consent, except in the following circumstances:
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When required by law or regulatory bodies.
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When necessary for your treatment (e.g., referrals to specialists, communication with your GP).
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If you have provided consent to share information with insurers or third-party healthcare providers.
All third parties are vetted for GDPR compliance, and data-sharing agreements are in place.
We will never sell your data to third parties.
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Disclosure of your information
With your consent, we may need to pass information to other medical professionals who may be involved in your care. This could include GPs, consultants, occupational health departments, medico-legal services or other health and care professionals then we will seek your permission. If for copies of clinical notes for Solicitors, then we always insist on written, signed permission.
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To communicate with 3rd parties, we create headed letters in a PDF format which we can either print on headed paper which can be posted to you, collected in person, or sent via email. If we send confidential letter via email then we will send an email directly to you to first to check the validity of the recipient address. We will take all reasonable precautions to transmit the information securely so will ask whether you require password protection, or alternatively, we can send via a secure server. Once sent, the letter becomes your responsibility and the protection of its contents is your responsibility.
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7. Your Rights
Under UK GDPR, you have the following rights regarding your data:
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Access: Request a copy of the personal data we hold about you.
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Correction: Request corrections to inaccurate or incomplete data.
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Deletion: Request that we delete your personal data, subject to legal and professional record-keeping obligations.
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Restriction: Ask us to restrict the processing of your data in certain circumstances.
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Objection: Object to us processing your data for specific purposes.
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Data portability: Request that we transfer your data to another provider where applicable.
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Complaints: Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data rights have been violated.
To exercise your rights, please contact our data protection officer by email at mike@physiostudio.com.
8. Contact Information
If you have any questions or concerns about this Privacy & Data Protection Policy, or if you wish to make a data request, please contact:
The Physio Studio Inc Limited
Data Protection Officer: Mr Mike Chisholm (Director & Chartered Physiotherapist)
The Physio Studio, Egremont, Newbold College, St Marks Road, Binfield, Berkshire, RG42 4AN
01344 861891
Effective Date: 17.6.2025
9. Updates to This Policy
We may update this policy from time to time to reflect changes in legal requirements or our practices. We encourage you to review it periodically.
10. Acknowledgment & Consent
By continuing to use our services / signing below, you acknowledge that you have read and understood this Privacy & Data Protection Policy.
Many thanks,
Rebecca & Mike Chisholm
Directors, The Physio Studio Inc Limited